Diners read your replies before they book a table. A quick, warm reply to every review shows you care about each guest, and a calm reply to a bad one can win back the next customer who reads it.
Paste a customer review. Get a reply you can post in seconds. No sign-up.
"Best tacos in town! The al pastor was amazing and Maria was so sweet to our kids."
Thank you so much! We'll pass your kind words on to Maria, she'll be thrilled. The al pastor is a team favorite too. We can't wait to see you and the kids again soon.
"Waited 45 minutes for our food and it came out cold. Very disappointing."
We're really sorry about the long wait and cold food, that's not the experience we want for anyone. Please reach out to us directly so we can hear more and make it right. We hope you'll give us another chance.
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Stay calm and keep it short. Thank the reviewer, apologize for their experience, and invite them to contact you directly so the details stay out of public view.
You don't have to, but replying to most reviews, especially recent and negative ones, shows customers you're paying attention.
Yes. You can write replies here for free with no sign-up.