Drivers looking for a mechanic want someone honest. Replies to reviews are your chance to show that, especially when a customer is upset about a bill or a delay.
Paste a customer review. Get a reply you can post in seconds. No sign-up.
"Honest shop! They told me I didn't need the repair another place quoted me $900 for."
Thank you for trusting us! We always want to give straight answers, even when that means less work for us. We appreciate you sharing this and look forward to helping you again.
"Took three days longer than they said. No one called me with updates."
We're sorry for the delay and for not keeping you updated, you deserved better communication. Please reach out to us directly so we can hear what happened and do better.
Paste your own review in the tool above, add your business name, and pick a tone. Click again for a different version.
Stay calm and keep it short. Thank the reviewer, apologize for their experience, and invite them to contact you directly so the details stay out of public view.
You don't have to, but replying to most reviews, especially recent and negative ones, shows customers you're paying attention.
Yes. You can write replies here for free with no sign-up.